Coronavirus Update

A Special Note From the I GO MAUI Ohana

A negative COVID-19 test result is now required prior to departure to avoid 14-day quarantine in Hawaii.

Learn more at

Newest information as of November 19th, 2020.

After Monday, November 22 , incoming travelers will need to have a negative COVID-19 test result in hand before departure if they want to bypass quarantine in Hawaii. If you do not have results, you will have to self-isolate for up to 14 days.

Be sure to upload a copy of your results into your Safe Travels app (details below) and make sure to have a printed copy on your person as you travel!

We understand your concerns about COVID-19 and its impact on travel to our beautiful paradise. At I Go Maui, guest experience has always been our number one priority and with that comes a focus on health and safety. I Go Maui has diligently taken precautionary steps to ensure the well being of guests, owners, and employees. We want you to be able to book with confidence and peace of mind and we've refined our focus on the important things- enhancing our already high standards of cleaning and safety protocols and creating a worry-free cancellation policy.

Previous updates:


Hawaiʻi's pre-travel testing program requires passengers five and older to take a Nucleic Acid Amplification Test (NAAT) from a Clinical Laboratory Improvement Amendments (CLIA) certified laboratory within 72 hours from the final leg of departure and produce a negative result in order to avoid the state's 14-day mandatory quarantine. A trained professional must observe all tests. Only test results from trusted testing partners approved by the Hawaiʻi Department of Health will be accepted.



Trusted testing partners:

· AFC Urgent Care

· Carbon Health

· CityHealth Urgent Care

· Color

· CVS Health

· Hawaiian Airlines

· Kaiser Permanente (for members only)

· Quest Diagnostics

· Southwest Airlines

· United Airlines

· Vault Health

· Walgreens



Registration instructions and costs can be found at the partners' websites. Links and more information for travelers seeking a pre-travel test and a list of approved trusted testing partners can be found at


What do I need to do if I’m planning to travel to Hawaii?
From the HI. Dept. of Health


The State of Hawaiʻi has established a multi-layered testing and screening process to protect the health and safety of everyone traveling to the Hawaiian Islands. All incoming travelers – residents and visitors - are required to have their temperatures checked and complete a health and travel questionnaire using the Safe Travels digital system before they can leave the airport.


In addition, all incoming travelers are subject to a 14-day mandatory quarantine upon arrival. Beginning Oct. 15, a pre-travel testing option will allow travelers an alternative to the 14-day quarantine.


Note: (The Hawai‘i State Dept. of Agriculture paper form continues to be distributed to passengers during flights and is still required to be completed prior to arrival)

What does a traveler to Hawaiʻi need to do to avoid the 14-day quarantine?

Evidence of a negative COVID-19 test result must be provided upon arrival to the Hawaiian Islands. For this option, the State of Hawai‘i is requiring all travelers to Hawai‘i to take an FDA-authorized NAAT test from a CLIA certified laboratory no earlier than three days before your flight arrival date. Travelers also will have their temperatures checked upon arrival and must fill out a travel and health form.

Travelers will be able to upload their negative test result when they complete their travel and health forms on the Safe Travels digital system, found at

Will the 14-day quarantine still be in place on Oct. 15?

The 14-day quarantine for passengers arriving from out-of-state will remain. Any traveler who is unable to provide proof of a negative COVID-19 test will be required to quarantine.

Will the interisland 14-day quarantine still be in place on Oct. 15? When will the interisland quarantine end?

Currently, the mandatory 14-day interisland self-quarantine applies to anyone arriving on Kaua‘i, Hawai‘i Island, Maui, Moloka‘i and Lāna‘i, and also traveling between these islands. It does not include interisland travelers arriving on O‘ahu. The interisland quarantine for anyone arriving on any island other than O‘ahu continues through Sept. 30, unless terminated or extended by a separate emergency proclamation.

What type of COVID-19 test will be approved as a pre-travel test?

The State of Hawai‘i will accept results from any FDA-authorized NAAT test, processed by a CLIA certified laboratory that is taken no earlier than three days before your flight arrival date. Trusted testing partners are entities that understand exactly what the State requires in terms of this program. Additionally, the state will accept test results from other sources so long as they meet the testing parameters set forth by the DOH, which are an FDA-authorized NAAT test processed by a CLIA certified lab.


Whether through CVS, Kaiser or another source, it is the traveler’s responsibility to confirm they are receiving the correct test.

Will antibody testing results be accepted?

An antibody test will NOT be accepted. The State of Hawai‘i is requiring an FDA-authorized NAAT test, processed by a CLIA certified laboratory taken no earlier than three days before your flight arrival date.

What if I accidentally take the wrong test?

You will be required to quarantine for 14 days upon arrival and will only be allowed to leave your lodging for a medical emergency. There is no option to test upon arrival. 

Who will verify the test results?

State personnel at Hawai‘i’s airports will verify the results.

Will you give me documentation once I complete my 14-day quarantine so that I can show it to law enforcement, the rental car company, hotel staff, or my employer?

For those completing their entire 14-day quarantine, there is currently no release documentation being provided.


For those who get their negative test result after arrival, the state will send you a confirmation and your name will be removed from the quarantine list.

Do travelers need a doctor’s order to get the test?

This varies by location. Please check with your doctor or review the health requirements in your area.

How can I get the test? (make an appointment, e.g.)

Trusted testing partners are entities who understand exactly what the State requires in terms of this program. Additionally, the state will accept test results from other sources so long as they meet the testing parameters set forth by the DOH, which are an FDA-authorized NAAT test that is processed by a CLIA certified lab.

How will the results be reported to the state?

Travelers will be able to upload their test result when they complete their travel and health forms in the Safe Travels digital platform, found at


Travelers may also bring hard copies of the test results for verification upon landing in Hawaii.

What happens if the test results aren’t received prior to the passenger’s arrival in Hawaiʻi?

Upon arrival in Hawai‘i, passengers unable to provide proof of an approved negative test will be required to go into quarantine, until such time they receive a negative test result. They must remain in quarantine for 14 days or until their proof of negative test results.

Will travelers be prevented from boarding if they don’t have test results?

Travelers who don’t have test results upon arrival will be subject to the 14-day quarantine.

What happens if a traveler does not get pre-tested or chooses not to?

Without a pre-test, travelers are required to quarantine for 14 days upon arrival in Hawaiʻi.

Can travelers get a test upon arrival in Hawaiʻi?

This is a pre-travel testing program. However, when travelers go through the screening process upon arrival, a COVID-19 test may be offered if the traveler is symptomatic or a temperature check indicates a temperature of 100.4 degrees or higher, or answers upon arrival indicate that the traveler should be tested. The arrival test will not be offered in place of the pre-travel test.

Who pays for the test?

The traveler is responsible for the cost of the pretravel test.

Will insurance pay for the test?

Please check with your insurance provider.

Do minors need to get tested?

All travelers wishing to avoid quarantine need to get a pre-travel test.

What if a traveler takes a test and results are pending when they arrive in Hawaiʻi?

If test results are not available upon their arrival, the traveler will remain in quarantine until the negative test results are reported to the State Department of Health.

If a traveler receives a negative test result while in Hawai‘i, who should they report the information to in order to be released from quarantine?

The Hawai‘i State Department of Health.

What if someone who had tested negative before traveling to Hawaiʻi gets a positive test result while in Hawaiʻi?

Any traveler who has a positive test result must remain in quarantine. Health services guidance will also be provided by the Hawaiʻi State Department of Health.

What if a traveler develops COVID-19 symptoms while on vacation in Hawaiʻi?

Anyone experiencing fever, cough or shortness of breath should immediately call and follow their doctor’s guidance. Visitors staying at hotels should call their front desk to notify them and get information on available healthcare services, or they can call 211 for referral to healthcare services.

Will local residents who travel out of Hawaiʻi need to get tested prior to flying back?

Yes. All travelers into the state – including Hawaiʻi residents – will need to get tested no earlier than three days before their flight arrival date, otherwise they must undergo the 14-day quarantine upon return.

If a local resident travels out of state for a short trip and is unable to take a test prior to returning, would they have the option of testing in Hawaiʻi during their 14-day quarantine? And if the results are negative, can they be released from quarantine? This includes people relocating to Hawai‘i that are physically in Hawai‘i.
What other screening procedures will be in place for arriving travelers?

Upon arrival, all travelers will undergo a temperature scan at their arrival gate. Travelers with temperatures of 100.4 and above will be taken to secondary screening and offered a COVID-19 PCR test with results available generally after 24–48 hours.


All travelers also must fill out the State of Hawaiʻi Safe Travels travel and health form, found at


If the traveler has a printout of their negative result and has not yet uploaded it on the Safe Travels digital system, airport screeners upon arrival will take a photo of the hard-copy negative test result.

How are you going to enforce the 14-day quarantine for those that do not get pre-tested?

Enforcement will be conducted by State and County law enforcement agencies.

The state will continue to support these efforts and work with county law enforcement partners. Anyone required to quarantine for 14 days must check in daily, as instructed on the Safe Travels digital system.

How will hotels be notified once people are released from quarantine once they get their negative test results back?

The traveler will be given proof of release by the Dept. of Health.

What if I rented a short-term rental and do not get my test results back by the time I arrive in Hawai‘i? Can I still quarantine in the short-term rental or do I have to rent a hotel room instead until I get my results back?

You must quarantine in a hotel room.

What if I just have a flight connection or layover in Hawaiʻi, am I required to test and/or quarantine?

Passengers who have a layover in Honolulu do not have to quarantine if they will not be leaving the airport. However, passengers who are transiting through Hawaiʻi and their connecting flight is not the same day and therefore will be leaving the airport, will need to quarantine for 14 days or the duration of their stay in Hawaiʻi.

What if a traveler arrives by boat/cruise ship?

As of Sept. 16, 2020: Persons arriving in the State on recreational boats that have been at sea for at least 14 days do not have to self-quarantine if no one on the boat is ill or experiencing COVID-19 symptoms.

The no sail order remains in effect for cruise ships, and all disembarking cruise ship passengers will be required to go through the health screening process, including the thermal screening and completion of the questionnaire.

What about the Travel Bubbles/Corridors?

Counties have the authority to establish resort bubbles, with the state’s approval. Please contact the specific county you are interested in to see if they have a resort bubble program.

Will restaurants, beaches and attractions be open when I come to visit?

Please check with the county you are staying in to see what rules are in effect just prior to your arrival. You may also want to contact the restaurants and attractions you are interested in visiting to check on their status.