Terms and Conditions



Reservation Line: 808-280-8226 

Website – igomauivacationrentals.com 

Office hours M-F, 8-4 / Closed Saturday, Sunday, and all major holidays 



Please read carefully before signing. This is a legal document governed by the State of Hawaii laws and applies to any property managed by Aloha Island Rentals LLC dba I Go Maui Vacation Rentals & Realty. Reservations are secured ONLY by both receipt of deposit and completed signed Rental Agreement.
The following Terms and Conditions are an attachment to your reservation and must be reviewed, signed, and sent to our office by email, fax, or standard mail services. If not received within 7 days of the initial reservation date, the reservation is subject to cancelation at Manager’s sole discretion.

Rates are subject to change without notice until the required deposit and Reservation Agreement is received. The Reservation Agreement must be received within 24hrs of deposit invoicing. Any deposit not received within 24hrs of credit card invoicing, or 7 days for check payments sent by mail, may result in the cancelation of the reservation at the Management's sole discretion. Any balance not received by the 30 or 60-day due date, whichever applies, may result in a cancelation of the reservation at the Management's sole discretion. Please note that in the rare event of an unexpected increase in required state taxes or fees, this may affect the total reservation cost, however, it will be accurately applied and reflected on your reservation statement.


All persons listed on the Rental Agreement or added subsequently by the Renter will be bound by the terms of this agreement. Occupancy of the property is restricted to those names listed on the Agreement or added subsequently by the Renter. The Rental Applicant is considered to be the Lead Renter and will assume full responsibility for all members of the Rental Group throughout the rental period. Information or instructions relating to this rental will be communicated to the Rental Applicant only and not to any third-party member of the Rental Group.



A deposit is required to reserve dates with the remaining balance due 30 days prior to arrival. FOR 28-DAY RESERVATIONS OR MORE, a 28-DAY STAY OR LONGER MID-STAY CLEAN IS REQUIRED at the current listed cost. Christmas date reservation balances are due by Oct 1 without discounts for dates during Christmas, New Year's, Valentine's Day, or peak season. Non-payment of the balance by the due date will be treated as a cancelation and the deposit will be forfeited.


For credit card payments through the website, a 5.9% convenience fee for processing will be applied. 
For all mailed check payments, a check processing fee of $35.00 will be applied.


PLEASE NOTE: Our company's in-house non-refundable Damage Waiver Fee is required for all reservations. In addition to the nonrefundable Damage Waiver Fee, the Manager may also require a valid Visa, Master Card or Discover Card number to be held on file as security to cover any damages or excessive cleaning not covered by our policy. The Damage Waiver Fee is a Nonrefundable Fee that relieves Guests of the cost for unintentional and accidental damage to the Rental Property and its contents, not to exceed the amount of coverage (up to $500.00 of unintentional damage). 
The Damage Waiver Fee does not cover intentional damage, theft, unauthorized entry into the owner’s supply closet, unauthorized pets, extensive cleaning required at check-out, smoking, exceeding occupancy limits or parking limits, and any other charges/policies in Manager’s Rental Policies and Rental Agreement including any fines imposed on Manager by the City, County, State or Home Owner Association as the result of a violation of any law, ordinance, rule or regulation or any fines or costs levied against Guest or visitors of Guest (Excess Damage Costs). Guest will be notified of any Excess Damage Costs in writing. Any Excess Damage Costs will also be charged immediately to the Guest’s credit card. Guest, by signing below, assumes full responsibility for any items found to be missing and any damage due to misuse, negligence, or action on Guest’s or Guest’s visitor's part, except in the case of normal wear-and-tear reported to Manager within 48 hours of Check-in. The Damage Waiver is required, administered, and funded solely by Aloha Island Rentals LLC dba I Go Maui Vacation Rentals & Realty and we are solely authorized to determine the nature, extent, and expense associated with any damage. 
Travelers who cancel at least 30 days before check-in will get a full refund without a cancelation fee. If cancelation is made between 14 and 29 days before check-in, a 50% refund will be applied. If a cancelation is made in less than 14 days, no refund will be given. Reservations during Christmas and New Year’s must be canceled prior to Oct 1st. 

Trip cancelation insurance is recommended. 
The property shall be in the same condition at departure as at check-in other than normal usage that would be expected for a typical check-out cleaning. Damage or the need for additional cleaning may result in additional fees being incurred. Your unit is clean upon your arrival. You may make arrangements for a mid-stay refresher service during your stay at an additional cost. A mid-stay full cleaning is mandatory for stays of 28 days or more. Please call our office for cleaning rates and scheduling. 

Please empty trash daily to keep critters away. Our tropical climate invites unwanted pests even if the building has recently been treated, please cover containers and store perishables in the refrigerator. 

ALL PROPERTIES ARE NON-SMOKING including the lanai. Smoking is allowed ONLY in designated smoking areas.
Guest(s) must notify Manager immediately of any fire, water damage, or other damage to the property. 

Guest(s) shall be liable for all acts of the family, invitees, employees, and any persons otherwise on the property during the rental period. 

Guest(s) agrees to abide by all House Rules of the Property and of the Owner and shall not violate any law or ordinance of the State of Hawaii. 

Guest(s) agree to maintain a peaceful occupancy and not to disturb others and their enjoyment of the facilities. 

Guest(s) agrees to keep the premises in a clean and sanitary condition, to exercise care regarding all furnishings and household items, and to make NO improvements or alterations. 

Guest(s) agrees to cook only in designated areas.

Guest(s) may not sublet or assign this agreement or reservation/booking. 

Guest(s) shall not bring any pets, nor allow any pets on the property by any person(s) affiliated with guest(s). 

Guest(s) will use a calling card or cell phone for all long-distance telephone calls. All calls on Maui are local and are allowed. Phone lines have a toll restriction. Calls to another island are considered long-distance. However, some properties owners may already have provided additional telephone amenities i.e., (free long-distance to the U.S. and Canada) 

Guest(s) accepts full responsibility associated with the occupancy of this property and agrees to hold Aloha Island Rentals and Owner harmless for any and all accidents, injuries, or death. 

Guest(s) shall be responsible to return all keys and inventory upon departure. A lost key charge is $25.00. 

Guest(s) acknowledge that there is a charge of ($35.00) for any kind of lock-out that requires staff to come and let guest(s) back into the unit. Guest(s) are to lock the unit when leaving for the day. Do not leave the air conditioner running when you are not in the unit. Electricity is expensive in Maui, and it only takes a short time to cool the unit upon your return. Suggestion: open the windows and sliders when in the unit and experience our beautiful trade winds. 

The number of guests occupying the property is strictly limited to those named on the Rental Agreement or any subsequent amendment notified in writing to the Owner, regardless of the published maximum occupancy allowance. The stated and agreed occupancy number includes all persons irrespective of age. Day and overnight guests exceeding the number of stated and agreed persons will result in immediate eviction without refund or a $100 per guest per night charge at the discretion of management. 

Equipment and facilities are provided at the discretion of the Owner and whilst every attempt is made to ensure that such equipment is in working order for the duration of the rental period, should a breakdown or some other situation occur that renders non-essential elements unusable, the Owner nor I Go Maui Vacation Rentals does not take responsibility for replacing or refunding The Renter for the lack of use of the equipment or facilities. The equipment and facilities referred to include (but are not exclusive to) such items as watercraft, motors, televisions, VCRs/DVDs, beach items, hot tubs, saunas, and Jacuzzis. 
The Renter must report any inoperative or defective equipment to Management promptly! Management will make every reasonable effort to have repairs made as soon as possible; however, there are limited service contractors in [Your Area]. While every attempt will be made to ensure that all the advertised equipment and appliances are in working order at the commencement of a rental period, no reduction of rent; rebate; or refund will be issued for a mechanical failure of air conditioning, dishwasher, washer, dryer, TV or other appliances. 
If a breakdown should occur to fundamental elements such as water systems, plumbing, electrical systems, or major appliances such as a stove or refrigerator, every effort will be made to repair or replace, or an appropriate refund will be made for the inconvenience caused. This does not apply to system breakdowns caused by misuse, such as plumbing blockages caused by inappropriate use of sanitary facilities. Management is not liable, nor will provide a refund, for any stoppage of electrical services caused by extreme weather or other circumstances beyond his control. Similarly, there will be no refunds for inclement weather, changes in water levels, conditions at neighboring properties, or any nuisance afforded by the natural elements of the location such as flying insects or the animal population. 


The number of guests occupying the property is strictly limited to those named on the Rental Agreement or any subsequent amendment notified in writing to the Owner, regardless of the published maximum occupancy allowance. The stated and agreed occupancy number includes all persons irrespective of age. Day and overnight guests exceeding the number of stated and agreed persons will result in immediate eviction without refund or a $100 per guest per night charge at the discretion of management.


Under no circumstances shall Aloha Island Rentals LLC dba I Go Maui Vacation Rentals & Realty (known as Management), employees, agents, representatives, or owner of the property be responsible for any loss, damage, claim, injury, or death (direct or indirect, consequential or otherwise however caused or incurred), whether incurred directly, indirectly, consequently or otherwise in law or equity as a result of the rendering of services or accommodations as described or substituted and including without restricting the generality of the foregoing as a result of any delay(s) substitutions(s), rescheduling(s) or changes(s), in the provision of services through Management. If services or accommodations are substituted for any reason, including the sale of a property, Management agrees at all times to act in good faith and reserves the right to substitute accommodations with a type comparable to those contracted at the time of confirmation. Management reserves the right to rescind any agreement for accommodations. Management and owner will not be held liable under any circumstances, including substitutions, to refund any portion of booked accommodations or services, In addition, you agree to defend, indemnify and hold all the releases harmless from any and all such claims and demands, including payment to them of the fees and costs incurred by them in connection therewith. 

The Renter represents, warrants, acknowledges, and agrees to use the Property and its facilities in accordance with The Terms and Conditions above and the Information provided and that he/she does so at his/her own risk.